Returns & Exchanges

At The Hatter, we want you to love your headwear, which is why we offer a 30-day hassle-free return policy for all items in their original, unworn condition. If your new hat isn't a perfect fit or style, follow our simple process below to initiate a return or exchange.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return.

2

Package Your Item

Place the hat back in its original box with all tags attached to ensure it maintains its shape and quality during transit.

3

Print and Attach Label

Download your prepaid shipping label from the portal, print it out, and securely attach it to the outside of your package.

4

Drop Off and Track

Hand your package to the designated carrier and keep your tracking receipt; your refund or exchange will be processed within 5-7 business days of receipt.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing