Frequently Asked Questions

Everything you need to know about your next favorite headpiece.

How do I determine my correct hat size?

To find your perfect fit, measure the circumference of your head approximately one inch above your eyebrows using a soft tape measure. Compare your measurement to our size guide found on each product page.

What is your return policy for headwear?

We offer a 30-day return window for all unworn hats in their original packaging. Please ensure the hygiene seal and tags are intact to qualify for a full refund.

How will my hat be packaged for shipping?

Every order is shipped in a reinforced, crush-proof box specifically designed to maintain the crown's shape and prevent brim warping during transit.

Do you offer international shipping?

Yes, The Hatter ships worldwide. Shipping costs and delivery timelines vary by destination and are calculated automatically at checkout.

How should I care for my felt or straw hat?

We recommend using a soft-bristled brush for felt hats and a slightly damp cloth for straw. Always store your hats upside down on their crown or on a hat mannequin to preserve the brim shape.

Can I track my order once it has been placed?

Once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your package's journey in real-time.